About Customer Agency

Customer Agency is a Danish consulting firm specialised in Customer Experience Management. From our office in Copenhagen, we help a wide range of European B2B companies to optimise their organisations, processes and corporate cultures. Over the past 15 years, we have implemented more than 100 projects and contributed to academic research on customer centricity.

Pioneers in customer centricity

In 2009, we completed our first client project in the field of customer experience management. Today, we have succesfully carried out more than 100 customer centricity projects then, which makes us highly specialised within this field.

B2B experts

Our professional focus is on business to business companies, which operate in a world of long-term and complex customer relationships. We help many different types of B2B companies to be more customer centric.

The right competencies for your needs

We have the right capacity to meet your needs regardless of sector, size and geography. We do not have 100 consultants. Instead, our experts deliver efficiently with a clear emphasis on quality.

Our approach

We do not know all the answers in advance. We develop solutions in close collaboration with our customers. Solutions must be meaningful at all organisational levels while also being practical to execute to achieve the desired effect.


Why is customer centricity important?

Customer-centric companies provide a consistently excellent customer experience that positively influences customer behaviour and loyalty. The long-term effects of this include higher customer retention, increased customer lifetime value, larger share of wallet, customer growth and reduced cost to serve.